Tenant login
Resident Buildium Portal Guide
We build pro Easy Access to Your Rental Information objects that last.
At Rueter Asset Management, we make it simple for residents to manage their rental experience online through the Resident Portal powered by Buildium. The portal allows you to pay rent, submit maintenance requests, access documents, and communicate with management anytime.
Accessing Your Resident Portal
Getting Started
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Check your email for your portal activation invitation.
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Click the activation link provided.
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Create your password and log in.
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Save or bookmark the portal for easy access.
If you do not receive an activation email, please contact our office for assistance.
Paying Rent Online
Making a Payment
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Log into your Resident Portal.
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Select Payments.
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Click Make a Payment.
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Enter payment amount.
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Choose your payment method.
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Submit payment and save your confirmation.
Setting Up AutoPay (Recommended)
AutoPay helps prevent late fees and ensures payments are made on time.
1. Go to Payments
2. Select AutoPay
3. Choose your payment method
4. Select your payment date
5. Confirm setup
Submitting Maintenance Requests
Submitting requests through the portal helps us respond faster and track service efficiently.
How to Submit a Request
1. Log into your Resident Portal
2. Click Maintenance Requests
3. Select Request Maintenance
4. Provide a detailed description of the issue
5. Upload photos if available
6. Submit request
Emergency Maintenance
Emergency instructions are provided in your lease and portal dashboard. Emergencies typically include:
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No heat during winter
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Major water leaks or flooding
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Sewer backups
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Electrical hazards
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Safety or property damage risks
Contacting Property Management
For the fastest response:
1. Log into your Resident Portal
2. Select Messages or Contact Management
3. Submit your question or request
Using the portal allows communication to be tracked and responded to efficiently.
Updating Your Contact Information
Keeping your information current ensures you receive important updates.
1. Log into your Resident Portal
2. Go to Profile or Settings
3. Update phone number, email, or emergency contacts
4. Save changes
Resident Portal Best Practices
✔ Use the portal for rent payments
✔ Submit maintenance requests online
✔ Check messages and announcements regularly
✔ Keep your contact information updated
✔ Save payment confirmations